Booking policy and FAQ’s
Booking & Payment Terms
Upfront Monthly Payments: All Block tutoring sessions must be paid for in advance on a monthly basis.
Standard Monthly Block: Standard sessions are booked 4 weeks in advance.
Termly Blocks: You can book 8-week slots to secure your child’s recurring day and time.
No Unpaid Holds: Spaces cannot be held without a deposit and are only guaranteed once payment clears.
Late Payment Consequences: The tutor reserves the right to suspend services or offer the slot to another client on the waiting list if payment deadlines are missed.
No Sibling or Group Discounts: The £25 hourly rate is already heavily discounted from standard 1:1 rates, so no further discounts apply.
Attendance & Cancellations
24-Hour Notice Policy: Cancellations made with less than 24 hours' notice will still be charged at full rate and no refund will be offered.
Late Arrivals: Sessions start and end strictly at the scheduled times. Lost time due to late arrival will not be extended or refunded.
Consecutive Absences: If two consecutive sessions are missed without notice, the slot will be offered to another student with no refund given.
Learning Environment & Safety
Online Session Requirements: Students must work in a quiet, distraction-free environment.
Safeguarding: A parent or guardian must be present at home for the entire duration of online lessons to ensure child safety.
Student Conduct: Tutor&Gro reserves the right to terminate services immediately due to inappropriate behaviour or non-payment.
Service Termination
14-Day Notice: A 14-day notice period is required by either party to cancel or permanently stop tutoring services.
Mutual Cancellation: Both parties reserve the right to end services if tutoring is no longer deemed beneficial for the student.
FAQS
Q: When do I need to pay buy to secure my place?
A: Payment must be cleared 24 hours before the lesson starts.